Guest Accommodation and Contract Terms

Dear Guest,

Thank you very much for your interest in booking accommodation with FeWo Bühler Garmisch / buehlergarmisch.de in Garmisch-Partenkirchen. If an accommodation contract is concluded, we will do everything we can to make your stay as pleasant as possible. Clear contractual terms help to define the rights and obligations of both the guest and the host in a transparent manner.

These guest accommodation and contract terms shall become part of the contract concluded between you and the host in the event of a booking, provided that they have been effectively agreed. Please read these terms carefully before making your booking.

1. Status of FeWo Bühler Garmisch / buehlergarmisch.de; Contracting Party

“buehlergarmisch.de” is the website used for marketing the holiday apartments operated under the name “FeWo Bühler Garmisch”. Unless expressly stated otherwise in the booking confirmation, the contracting party of the guest is:

Nicole Karen Zimmer
Elbchaussee 184b
22605 Hamburg
Germany

The holiday apartments offered are privately owned by the operator. “buehlergarmisch.de” is used solely as the name of the website and for the marketing of the holiday apartments.

2. Conclusion of Contract / No Right of Withdrawal

The basis of the host’s offer and the guest’s booking is the description of the accommodation, the stated prices, the house rules and any other information made available to the guest at the time of booking.

The guest is advised that, in the case of contracts for the rental of holiday apartments for a specific period of time, there is generally no statutory right of withdrawal. This also applies where the contract is concluded by distance communication, for example via the website, by email or by telephone. The statutory provisions regarding the non-use of rental services, as well as the cancellation and withdrawal provisions set out below, shall apply.

When booking via the website, the guest submits a binding offer to conclude an accommodation contract by clicking the appropriately labelled button, for example “book with obligation to pay”. The contract is concluded only upon receipt by the guest of the host’s booking confirmation.

In the case of bookings made by email, by telephone or by any other means of communication, the contract is concluded upon receipt by the guest of the host’s booking confirmation.

3. Prices and Services

The prices stated are final prices and include all price components unless expressly stated otherwise. Any statutory value added tax, where payable, is included.

Additional charges may apply in particular for visitor’s tax or tourist tax, as well as for optional and additional services expressly agreed, such as pets, additional towels, a cot, a high chair or other additional services.

Electricity, water, heating and one set of towels per person, including a bath mat and tea towels, are included in the rental price, unless expressly agreed otherwise.

Final cleaning is included in the rental price. The usual final cleaning does not include, in particular, emptying the rubbish, washing dishes or generally tidying up the accommodation. The host is entitled to charge the guest for additional cleaning costs if the accommodation is left in a condition exceeding normal use and the additional cleaning effort was caused by the guest.

The services owed by the host are determined exclusively by the booking confirmation, the description of the accommodation and any supplementary agreements expressly made.

4. Security Deposit

If the host requires a security deposit, this will be expressly stated in the description of the holiday accommodation and/or in the booking confirmation.

The security deposit serves to secure claims of the host, in particular claims relating to keys not returned, damage to the accommodation or its furnishings, unpaid consumption-based costs and any additional cleaning services required.

The deposit shall be settled and any amount due shall be refunded no later than seven days after the end of the stay, provided that no outstanding claims of the host exist at that time.

5. Payment

The due dates for the deposit and the remaining balance are determined by the agreement stated in the booking confirmation. Unless otherwise agreed, a deposit of up to 20% of the total price shall become due after conclusion of the contract. The remaining balance shall become due no later than 14 days before the start of the stay.

In the case of short-notice bookings made less than four days before the start of the stay, the total price shall be due no later than the start of the stay. Payment shall be made as agreed by bank transfer, instant bank transfer, PayPal or another expressly agreed payment method.

After the booking has been made, the host will provide the guest with the required payment information.

If an agreed payment is not made, or is not made in full, despite a reminder and the setting of a reasonable deadline, the host shall be entitled to withdraw from the contract, provided that the host is ready and able to provide the contractual services and that the guest has no statutory or contractual right of retention. Further claims remain reserved.

6. Arrival and Departure

The guest shall arrive at the agreed time. Unless otherwise agreed, arrival is possible no later than 8:00 p.m.

If the guest arrives later or wishes to occupy the accommodation only on a subsequent day, the host must be informed in good time, preferably no later than 5:00 p.m. on the day of arrival.

If no timely notification is given, the host shall be entitled to allocate the accommodation elsewhere. The provisions on withdrawal, cancellation and non-arrival shall apply accordingly for the period during which the accommodation is not used.

The handover of keys shall take place in accordance with separate information provided by the host or the host’s representative on site. If the keys are left in an envelope in the mailbox of the respective holiday apartment, the correct apartment number must be observed. Upon departure, unless otherwise agreed, the keys must be left on the dining table in the apartment.

The accommodation must be vacated on the day of departure at the agreed time, or, unless otherwise agreed, no later than 10:00 a.m. In the event of late vacating of the accommodation, the host may charge reasonable additional compensation. The right to claim further damages remains reserved.

7. Withdrawal, Cancellation and Non-Arrival

The guest may withdraw from the contract at any time before the start of the stay. In the guest’s own interest, the withdrawal should be declared in text form, for example by email. The date of receipt of the withdrawal declaration by the host shall be decisive.

If the guest withdraws from the contract or does not arrive, the host’s claim to payment of the agreed rental price shall generally remain in force. However, the host must deduct saved expenses as well as income from any alternative rental of the accommodation for the booked period.

Unless otherwise agreed, the following cancellation fees shall apply as a lump-sum compensation:

• up to the 60th day before the start of the stay: 20% of the total price
• up to the 45th day before the start of the stay: 50% of the total price
• up to the 25th day before the start of the stay: 75% of the total price
• from the 24th day before the start of the stay and in the event of non-arrival: 90% of the total price

The guest is expressly entitled to prove that the host has suffered no loss or a significantly lower loss. The host reserves the right to prove higher damages.

The host shall make reasonable efforts, within the scope of ordinary business operations, to rent the accommodation to another guest. There is no obligation to undertake special sales measures or to grant special discounts.

If the accommodation can be rented to another guest for the originally booked period, the income generated from such alternative rental shall be credited against the claim against the guest.

The guest is advised to take out travel cancellation insurance.

8. Obligations of the Guest; House Rules; Pets

The guest is obliged to observe the house rules and any other usage rules communicated to them.

The guest is obliged to notify the host or the designated local contact person immediately of any defects, damage or disruptions and to request remedy. If the guest culpably fails to give such notice, claims of the guest may be excluded in whole or in part.

The guest may terminate the contract only in the event of significant defects or disruptions. As a rule, the host must first be given a reasonable period of time to remedy the situation, unless remedy is impossible, is refused or immediate termination is justified due to special circumstances.

Bringing and keeping pets in the accommodation is permitted only if this has been expressly agreed. The guest is obliged to provide truthful information regarding the type, size and number of animals. Breaches of this obligation may entitle the host to terminate the contract without notice for good cause.

A separate fee for the additional cleaning effort caused by pets may be charged, provided that this was stated or agreed before or at the time of conclusion of the contract.

9. Limitation of Liability

The host shall be liable without limitation for damage resulting from injury to life, body or health caused by a breach of duty by the host, the host’s legal representatives or vicarious agents.

The host shall also be liable for damage caused by intentional or grossly negligent breach of duty by the host, the host’s legal representatives or vicarious agents.

In the event of a slightly negligent breach of essential contractual obligations, the host’s liability shall be limited to the foreseeable damage typical for the contract. Essential contractual obligations are obligations whose fulfilment is necessary for the proper performance of the contract and on whose compliance the guest may regularly rely.

Any statutory liability for items brought into the accommodation remains unaffected.

The host shall not be liable for disruptions in connection with services that are clearly provided to the guest merely as third-party services, such as excursions, tickets, transport services, sporting events or other third-party services.

10. Official Requirements, Pandemics and Other Restrictions of Use

The host shall provide the agreed services in accordance with the statutory and official requirements applicable during the respective period of stay.

The guest is obliged to comply with any statutory, official or accommodation-related usage rules communicated to them, insofar as these apply to the stay.

If accommodation is impossible or legally prohibited for the booked period due to mandatory statutory or official requirements and the host is therefore not permitted to provide the accommodation, the guest’s payment obligation shall cease for the affected period. Payments already made shall be refunded to that extent, unless another mutually agreed arrangement is made.

Personal reasons on the part of the guest, in particular illness, professional commitments, travel obstacles or other circumstances within the guest’s own sphere, do not automatically entitle the guest to cancel free of charge. In this respect, the provisions on withdrawal, cancellation and non-arrival shall apply.

11. Alternative Dispute Resolution, Choice of Law and Place of Jurisdiction

The host is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

German law shall apply to the contractual relationship between the host and the guest. Mandatory consumer protection provisions of the country in which the guest has their habitual residence shall remain unaffected, provided that they are mandatorily applicable under the relevant statutory provisions.

The statutory places of jurisdiction shall apply to claims against consumers.

If the guest is a merchant, a legal entity under public law or a special fund under public law, the host’s registered place of business shall be agreed as the place of jurisdiction, to the extent legally permissible.

Responsible

Nicole Karen Zimmer
Elbchaussee 184b
22605 Hamburg
Germany

Phone: +49 (0) 40 60860416
Mobile: +49 (0) 176 4370 3334
Email: mail@buehlergarmisch.de
Website: www.buehlergarmisch.de

Guest Accommodation and Contract Terms FeWo Bühler Garmisch / buehlergarmisch.de
Status: June 2026